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Returns & Exchanges
We want you to love your purchase. If something isn't right, we're here to help.
14-Day Return Policy
We accept eligible returns within 14 days of delivery.
To be eligible for a return, your item must be:
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Unworn and unused
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In its original condition
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Free from stains, odors, pet hair, or other signs of wear
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Returned with original tags and packaging, when applicable
To request a return, please contact us at info@shutdafunkup.com within 14 days of receiving your order. Please include your order number and the item(s) you would like to return.
Items returned without first contacting us may not be accepted.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Please include:
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Your order number
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A description of the issue
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Photos of the item
We'll review the issue and arrange a replacement, refund, or other appropriate solution.
Exchanges
Need a different size? Contact us within 14 days of delivery and we'll do our best to help.
Because some Shut Da Funk Up products may be made specifically for each order, direct exchanges may not always be available. When an exchange cannot be accommodated, we'll let you know what options are available.
Please review the sizing information provided on the product page before placing your order.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Items that have been worn, washed, used, or damaged after delivery
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Personalized or custom-made products
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Items marked as final sale
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Gift cards, if offered
Refunds
Once your approved return is received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Return Shipping
Customers are responsible for return shipping costs for standard returns unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method when returning an item.
Questions?
We're happy to help.
Email: info@shutdafunkup.com
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